a) the items ordered are out of stock and payment has been made or
b) the items is having defect and we have no stock to replace for you.
We will base on PosLaju tracking system to determine the valid period for all return requests. For example, if we deliver your item on 2nd Jan, PosLaju will normally deliver the item on next business day which is 3rd Jan, then you will have the whole of 4th Jan to report to us should you require a return / exchange request. Any reports made after 4th Jan will not be entertained. (Please attached a clear photo for the defect area & stated which item)
- we require further information from you to process your order.
- we encounter problems during delivery.